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Frequently asked questions
General
Full payment will be required at the time of booking. Bookings will only be confirmed and guaranteed once full payment has been received. The person making the booking accepts payment responsibility for everyone listed on the booking. You are also responsible for ensuring that all other persons listed on the booking form read and are fully aware of the booking conditions, course details and requirements. Llyn Surf does not accept any liability for any loss caused by failure to do so.
We will make every effort to re-arrange any bookings you have made with us up until 48 hours of the start of the activity at no extra cost. However, we absolutely cannot guarantee that changes will be possible and that any changes are subject to schedule and availability. In the event that a booking cannot be changed then please refer to our cancellation policy.
In the rare event that we cannot run an activity due to adverse weather or sea conditions, we will contact you at the earliest possible opportunity to explain why and try to reschedule to a more suitable time. If you/we are unable to reschedule then we will issue a full refund of payments made. Please note that rain does not constitute poor/adverse weather.
The activity of surfing carries a degree of risk both to people and property; even if enjoyed under proper supervision by qualified instructors. All participants must make us aware of any medical conditions, illnesses or allergies they may have and any prescribed medication they are taking at check in for each activity or before. Parents or guardians must sign in for participants who are under 18 years of age. Parents or Guardians must take part in the session or be on the beach during the session if pupil is 18 years old or less.In certain groups where applicable, a group leader/guardian can sign i.e. schools, teachers can sign on behalf of the group. In no circumstances should participants be under the influence of any alcohol, drugs or medication at the time of the lesson which may adversely affect their physical abilities. All participants must agree to abide by all instructions and guidance offered by Llyn Surf staff. We take all reasonable measures to ensure the safety and good condition of our equipment, however participants are responsible for immediately reporting any damage caused to the equipment or which becomes apparent whilst the equipment is in their possession.
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